Intervention on machines
How we help to keep your machine running and running
We specialize in providing care to your printing and converting machines for the entirety of their lifespans.
That’s why our Service Unit oversees a complete support system of our products. This applies across all of our services: flexography, rotogravure, digital printing and converting.
The range of support we offer is as broad as our products and as focused as our customers’ needs. We are constantly monitoring the ways in which systems we have installed are operating and are responsive to the modifications they need. We operate on the machines by integrating ‘add on’ equipment and carry out repairs in the case of damage.
We constantly design and implement the services we offer to guarantee our customers the best support for their systems.
The range of works we carry out
Installing and start-up
On all our machines we take care of installation, commissioning and acceptance testing. We also guide our customers through specific start-up training.
Uteco Helpline
A direct line to our qualified personnel, providing swift answers to your questions and effective advice to maintain, repair and get your machinery running smoothly.
Machinery check-ups
We inspect what may be the issue in the event of broken-down machinery and carry out a thorough service.
Transportation
We oversee the logistics for transporting machinery between sites, reducing the amount of time taken out of your production line.
Training at Uteco
We provide our customers with personalized theoretical and applicative know-how on machines and practical refresher courses.
Get assistance quickly through our User Portal
We have designed a ticketing system that allows our registered customers to communicate directly with our operators, in order to receive priority and specific assistance from the relevant department.
All the Uteco solutions for the after-sales support
Machine Inspection
The support service based on listening and analyzing the machine with Uteco’s proven methodology. To increase production capacity by reducing downtimes.
Machine Inspection is an examination we conduct with a proven methodology based on a Standard Control Checklist: a list of in-depth checks to be carried out on each machine unit.
Maintenance, upgrades and spare parts
We help our customers to boost their machine’s profitability, as well as ensuring the highest quality in production.
We have developed a customer service system based on three essential assets: immediate malfunction analysis, planned and personalized preventive maintenance and competent and widespread assistance.
Remote services
We harness new technologies to guarantee the best technical and technological real-time support, even when conducted remotely.
At Uteco innovating means exploring new ways to support our customers every day. So, we have developed after-sales services through which we guarantee the correct functioning of your Uteco machine, even remotely.
Service Points
The network of Uteco experts providing customers with sales and after-sales services.
Experts distributed over the five continents are ready to support our customers with after-sales services and support.