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Technical Assistance

With Technical Assistance Service, we personally solve technical issues on our customers' machines to minimize their downtime. 

Assistenza tecnica
Proximity to our clients

When it is not possible to solve a machine’s issue via Remote Assistance services, we provide our customers with a customized on field Technical Assistance Service, in order to find a solution in a timely manner thanks to the intervention of our best professionals. 

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Best technical execution

Our experts will take care of your machine.

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Fast on field arrival

Your machine downtime has the priority for us.

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Fast and efficient Solution

We repair your machine in a timely manner. 

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Best performance garanteed

We guaranteed you the best machine’s restoration.

Service’s features
On field Technical Assistance Service on-call.

For any of your urgent requests, we provide our on field Technical Assistance Service. Our team will deal with technical problems, ensuring prompt problem resolution in the shortest possible time

Assistenza tecnica
Service Structure

Based on the entity of your productive downtime we agree together modalities and timings of the intervention.

 Assistenza tecnica
How to request the service?

Our Technical Assistance Service can be activated:  

  • Via Help-line, by contacting the nearest Service Point 

  • Via the reserved area MyPortal

Do you need more information?

Contact us to find out all the useful information about our Technical Assistance Service.