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We provide solutions to your needs

At Uteco we provide you with quick answers and complete solutions, monitoring the progress of your request. We support you in the use of our products, step by step, offering you spare parts, upgrades for your machine and many other services you can discover directly on our platform.

Register on the new Customer Platform

On April 2, 2024, the old ticketing system was dismissed.

Don't forget to register to the new platform!

Why you should register
Fast and Priority Access

Faster access to Uteco services with an identification code for your request based on priority levels

Real-Time Updates

Real time updates on the ticket status

Simultaneous Consultation

Possibility of simultaneous consultation for all the main users

How to register

Via the link received by e-mail, register to the new portal with username and password

Add new users

Within the portal, add the data of the technicians for the creation of the different profiles

Company e-mail

Remember to register only company-related e-mails for better recognisability and security

Do You Need Help?

Fill the form at this link or contact us at

Watch this short tutorial on how to open a ticket in the new platform.

Or check out the pdf version.

Here is another guide on how to register new users on the customer portal

Services and support
Technical support

We offer field and remote technical support to solve any urgent problems related to your machine

Standard upgrades

We want to be a one-stop shop for all customers in both offering upgrades and spare parts to extend the life of your machine

Training and documentation

Theoretical and applicative consulting services and practical “lean training” for customers' operators 


🇮🇹 Uteco Italy +39 045 452 0003 
🇫🇷 🇧🇪 Uteco France & Belgium +32 524 692 70 
🇸🇬 Uteco Singapore +65 312 981 22 
🇺🇸 Uteco USA +1 470 594 5496
🇲🇽 Uteco Mexico +52 722 931 0950