When we evaluate and agree that it is not possible to solve a machine’s issue via remote assistance services, we provide our customers with Field Support service plans, so as to find a solution in a timely manner thanks to the intervention of our best professionals.
We guarantee our customers the most effective assistance during the entire period of time of the purchased service package. In fact, Field Support is a service available, as well as on-call, with two subscription plans: Business (up to 3 machines, for 3 years) and Basic (one machine, for two years).
With our packages, customers reduce the downtime probability, get an improved machine lifecycle and boost their productivity, saving time on the most urgent interventions, but also money: unused package hours are converted into discounts for future services.
Two subscription packages - Business and Basic - for assistance over several years and on one or more machines: the most effective support from the best Uteco engineers, saving both time and money (up to 60% if you invest in the Business subscription).
Field assistance intervention dedicated to customers who do not purchase a subscription, which can be booked requesting a quotation through our customer service.
Contact the Uteco team to know more details about the field assistance plans or request a quotation for a single intervention. We are available 24/7.
Machine Inspection is an examination we conduct with a proven methodology based on a Standard Control Checklist: a list of in-depth checks to be carried out on each machine unit.
We have developed a customer service system based on three essential assets: immediate malfunction analysis, planned and personalized preventive maintenance and competent and widespread assistance.
At Uteco innovating means exploring new ways to support our customers every day. So, we have developed after-sales services through which we guarantee the correct functioning of your Uteco machine, even remotely.
Experts distributed over the five continents are ready to support our customers with after-sales services and support.