CUSTOMER PORTAL & CALL CENTER DISCALIMER
In compliance with EU Regulation 2016/679 and current regulations, we provide you with the following information regarding the processing and protection of your personal data:
Data Holder
Uteco Converting SpA, located at Viale del Lavoro, 25 ZI - 37030 Colognola ai Colli (VR) – Italy, can also be reached by calling +39 045 617 4555 or via email at privacy@uteco.com.
What type of data is essential for the functioning of the portal?
The data pre-set by the Data Controller is already present in the Data Controller's CRM, as it pertains to actual customers. Specifically, for activation purposes, data related to the company name, identifying information of the person responsible for the production plant or sector, the Job Title, and the corresponding contact details—which, for security reasons, must correspond to a corporate domain—will be used, along with any corporate phone number for telephone support. The responsible person may subsequently invite other members of the company to access the portal, using corporate contact details only.
| PURPOSE OF THE PROCESSING | LEGAL BASIS FOR PROCESSING | DATA RETENTION PERIOD |
| For user registration within the customer portal or for telephone assistance via the call center, aimed at requesting technical support, administrative inquiries, purchase advice, or other information related to the company's machinery or activities. | Contractual relationships Art. 6 Para.1 letter b). | 10 years from the last service provided. |
| In case of a call through the call center, any recording of the conversation for the protection and security of the Data Controller and its operators. | Consent following the initial message Art. 6 Para.1 letter a). | 10 years from the last service provided. |
| If necessary, recording of the conversation for the purpose of training our operators. | Consent following the initial message Art. 6 Para. 1 letter a). | 10 years since the last rendered service |
| At the end of the assistance, an optional satisfaction rating regarding our ticketing service is requested. If the customer highlights any issues or shortcomings on the part of the operators, the Data Controller reserves the right to request further details in order to improve the quality of the service. | Contractual relationships Art. 6 Para.1 letter b). | The data is retained until the termination of the relationship. |
| Defensive purposes in the event of potential disputes. | Legitimate interest Art. 6 Para.1 letter f). | 6 months from the service provided. |
To whom we may disclose the data
"The data collected will not be disclosed or disseminated. Communication to third parties is only allowed towards third-party companies for technical and IT support, companies operating in the IT sector, and companies within the Group for specific assistance purposes. It is specified that for specific assistance needs, the ticket voluntarily opened by the data subject may be managed, with additional data, by external specialized technical suppliers with whom the Data Controller has entered into specific agreements. Within Uteco, the data is processed only by authorized and trained personnel. It is further specified that assistance may be managed, depending on the type or time of request, by personnel not operating in the data subject’s country.
The rights of the data subject
You have the right to request the Data Controller access to your personal data, rectification, restriction, and erasure. You can always request a full specification of the processing and your rights by writing to the contact details provided by the Data Controller and indicated at the beginning of the information notice.
Right to Lodge a Complaint
If you believe that the processing of your data violates GDPR Regulation EU-2016/679, you have the right to lodge a complaint with the Data Protection Authority. Data can be found on the website www.garanteprivacy.it
i.e. the elaboration and processing of data by Uteco Converting SpA for marketing purposes referred to under point b) of these guidelines, via the foreseen processing methods, i.e. paper-based, via automated and telematic means, by ordinary or electronic mail, telephone and any other computerised means.
i.e. the elaboration and processing of data by Uteco Converting SpA for the purposes of profiling referred to in point c) of these guidelines, relating - by way of example and not exhaustive - to consumption and other habits, behaviour, consultation and use of the website.