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Remote Assistance

We use the new digital technologies to ensure the best real-time technical and technological support, even remotely, to provide a timely service.

Assistenza remota
We support you anywhere, anytime

Innovation also means exploring new ways to be there for our customers every day. Therefore, we have developed a series of after-sales services to ensure the correct functioning of your Uteco machine even from a distance. Our machines, in fact, are connected to a remote PC that receives and catalogues informations, talking with our internal team: in this way the communication and monitoring cycle is continuous and always in real time. Thanks to the digital interfaces, integral part of the machines, Uteco enjoys a direct contact channel with the customer for remote after-sales service. The remote service involves connection to the machine by a team of experts, who check its status and provide the necessary support for solving the issues. 

Our remote after-sales service
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Remote monitoring

We are always connected to your machine to monitor its performance and status in real time.

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Online solutions for breakdowns

Thanks to the safe and secure transfer of data, we can immediately analyze the breakdown and take action online.  

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Help-line

It is the service via telephone and App through the Uteco Portal, active every day 24/7.  

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Speed & Efficiency

We provide solutions in a timely manner and efficiently.

A solution for every need
Monitoraggio a distanza
How to request the service?

Our Remote Assistance service can be activated:

  • Via Help-line, by contacting the nearest Service Point
  • Via the reserved area MyPortal
Do you need more information?

Contact us to find out all the useful information about our Remote Assistance service.