We have developed a customer service system based on three essential assets: immediate malfunction analysis, planned and personalized preventive maintenance and competent and widespread assistance.
Our preventive maintenance service consists of inspections made by two technicians, a mechanical and an electronic one. Each visit involves examining the critical points of the machine during production and checking the worn-out parts. During the inspection, our technicians make on site all possible adjustments and, at the end, draw up a report, proposing to the customer the possible supply of spare parts.
We also include an upgrade service as part of our after-care package. This guarantees you the right upgrades to ensure your processes and performance are keeping up with what the market demands.
Our goal is to be a reference point for all our customers in not only choosing the most suitable printing machine, but also knowing it will be well managed.
We offer a planned preventative maintenance service, meaning maximum reliability and output.
We supply and install auxiliary equipment, commercial components and other add-ons aimed at maximising your plant’s efficiency.
We have over 35,000 spare parts for printing machines available worldwide. Our response and delivery times are extremely fast: we ship in 48 hours and, upon request, we provide the installation service. All the spare parts are checked and guaranteed by Uteco.
We are constantly upgrading our machine’s processes and performance to best keep up with developments in the market. We verify the most up-to-date advances across our systems and, if requested, we can integrate all conversion technologies into a single machine.
For systems that are already up and running, we can go back into them and optimise their performance with upgraded configurations and bespoke solutions, aiming at improving performance and ensuring they are functioning safely and with the most up-to-date technology.
With all of our customers, we agree on a customised package of care and maintenance contracts, all complying to workplace safety standards.
We have designed a ticketing system that allows our registered customers to communicate directly with our operators, in order to receive priority and specific assistance from the relevant department.
When we evaluate and agree that it is not possible to solve a machine’s issue via remote assistance services, we provide our customers with Field Support service plans, so as to find a solution in a timely manner thanks to the intervention of our best professionals.
We specialize in providing care to your printing and converting machines for the entirety of their lifespans.
At Uteco innovating means exploring new ways to support our customers every day. So, we have developed after-sales services through which we guarantee the correct functioning of your Uteco machine, even remotely.
Experts distributed over the five continents are ready to support our customers with after-sales services and support.