Remote services

We harness new technologies to guarantee the best technical and technological real-time support, even when conducted remotely.

We support you everywhere, at any time

At Uteco innovating means exploring new ways to support our customers every day. So, we have developed after-sales services through which we guarantee the correct functioning of your Uteco machine, even remotely.

Our machines are connected to each other by a remote computer that receives and catalogs the information, feeding that data back to our engineers and keeping our monitoring cycle working in real time.

With the help of the digital interfaces that each of our machines come with, our customers have a constant communication channel with Uteco, both in the product design phase and during remote follow-on support. This support is conducted by one of our experts to the plant, who checks its functional status and any software changes needed to continue the production. 

In addition to the digital services, our traditional support channels are available h24, 7 days a week.

Our after-sales remote services

Get assistance quickly through our User Portal

We have designed a ticketing system that allows our registered customers to communicate directly with our operators, in order to receive priority and specific assistance from the relevant department.

 

Portale Utenti Uteco

All the Uteco solutions for the after-sales support

Contact Uteco

By clicking on the send button, I confirm the request for the service indicated in point a) of the information, the consent to the processing of data for the purposes of the service and with the processing methods provided for in the information itself, including any treatment in countries members of the EU or in non-EU countries.

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